1. Support Help Center
  2. Warranty and Returns

How to return your product to us

For warranty claims, returns, repairs, etc.

1. CONTACT US FIRST

Submit a Support Ticket (linked above).
We'd appreciate it if you could: 
  • Describe the problem in detail you're facing with your device. 
  • Provide videos or pictures of the error/issues you're facing
  • A copy of your invoice (if your product is still within the warranty period)
We may be able to give you a quick fix and avoid any postage trouble!
If we're sure that it needs to be returned to us, we will ask for your details so that we can email you the instructions and a return label required to send the unit back to us.

YOU MUST HAVE A RETURN REFERENCE NUMBER

Any parcels returned without a Reference Number will not be opened when we receive it.

You must contact our support team vie email or phone to request a return and obtain the return reference number.

  

2. POST YOUR UNIT BACK TO US / DROP IT OFF AT OUR OFFICE

Print the return label from our email to you, pack up your unit, and post your unit back to us from your nearest Australia Post office. 

We recommend doing this over the counter and getting a receipt (or proof of postage) from the counter staff. We highly discourage sending items back through the street posting boxes as items could get lost, and there will be no proof of postage, making tracking it down very difficult! 

Customers near our office in 9 Trade Place, Vermont, VIC can also choose to drop the item off during business hours.

REMEMBER TO INCLUDE YOUR PROOF OF PURCHASE!

For us to repair your product for free (if still under warranty), remember to send us a copy of your invoice or proof of purchase.

3. WE'LL KEEP YOU UPDATED :)

You will receive email updates from our technician once we receive the product, inspect it, and process it for a repair or exchange. So please make sure you provide us with the best email address or contact number for your return merchandise case.