General

I've received my new Andatech product - what next?

Thank you for purchasing one of our products.

We suggest that you create an account, register your product and upload your receipt on to https://andatech.caltrace.com

This is to ease the management of your product(s) should you require a warranty claim or calibration booking (for breathalysers)

Step 1:
From https://andatech.caltrace.com, kindly register using the “Quick Registration” tab 

Step 2:
Have the following details handy to register your product:

  • Name
  • Email address
  • Mailing address
  • Model/Product name (eg. ION632, Alcosense Stealth, Solarcam etc) 
  • Place of purchase
  • Date of purchase
  • Unit serial number
  • Copy of invoice/proof of purchase (to be uploaded)

 Please note that the above details are compulsory hence failure to key in any of the details above will prevent completion of registration.

You can register more than one product at a time – simply click on “Add Product” to do so.
Once you’ve completed your form, click “Send” which is located at the bottom of the page to proceed.

 Step 3:
Our customer service team will process the registration within 5-7 business days.

Step 4:
Once your registration is approved, you will receive a confirmation e-mail. In it, you will receive the login details including a temporary password:
step_4-1This password can be changed once you’ve access your account in your account settings.