You can allow emails from specific addresses to reach your inbox without being placed in your junk or spam folder by whitelisting those email addresses and adding them to a safe senders list. Each program has different steps for adding an email address to a safe senders list.

Gmail

To ensure that you receive emails in your inbox, you can add the email address to your contact list. If one of our mails has been moved to the spam folder, you can mark it "Not Spam" to whitelist it.

  1. Select contacts from the options on the left side of the Gmail Inbox.
  2. Select Create Contact on the top menu.
  3. Enter support@andatech.com.au and noreply@caltrace.com in the primary email box.
  4. Select Save.

MacMail

  1. Open the email.
  2. Ctrl-click the sender's email address (support@andatech.com.au and noreply@caltrace.com) and select "Open in Address Book."
  3. Verify the sender's contact details.
  4. Click Save.

McAfee SpamKiller

  1. Click Friends.
  2. Click Add.
  3. Enter support@andatech.com.au and noreply@caltrace.com
  4. Click OK.

MSN

  1. Select Settings: Email | Junk e-mail (bottom left, just above Calendar).
  2. From the E-mail settings screen, select Junk E-mail Guard.
  3. Select Safe List.
  4. Enter support@andatech.com.au and noreply@caltrace.com
  5. Select Add.

Mozilla Thunderbird

  1. Check if your contact's email is in your Junk folder, right-click on the email and choose "Mark As Not Junk".
  2. Click Address Book.
  3. Make sure that the Personal Address Book is highlighted.
  4. Click New Card, the New Card window will display.
  5. Under the Contact tab, copy your contact's "From" address and paste it into the Email dialog box.
  6. Click OK.

Norton AntiSpam

AntiSpam works along with Outlook, Outlook Express, Netscape and Yahoo, MSN/Hotmail to block spam mails before it reaches your inbox. To make sure emails reach you, you can add us to your Personal Friends list or Global Friends list. Here is how you can do that:

  1. Start Norton AntiSpam, select Status & Settings tab.
  2. Select AntiSpam.
  3. Select Configure button - right hand side bottom of the screen.
  4. Select Allowed List tab - second tab on the list of tabs.
  5. Select Add.
  6. Enter support@andatech.com.au and noreply@caltrace.com in the Email address box.
  7. Select OK.

Outlook

  • For 2003, 2007 and Express - Without an example email address in your inbox:

    1. Select Actions from the toolbar at the top of the screen.
    2. Select Junk E-mail.
    3. Select Junk E-mail Options...
    4. Click the Safe Sender tab.
    5. Click Add.
    6. Type in support@andatech.com.au and noreply@caltrace.com
    7. Click OK.

  • For 2003, 2007 and Express - With an example email address in your inbox:

    1. Open the email.
    2. In the Toolbar options at the top, click the Safe Lists drop-down.
      Note: This is located in the "Junk Email" section
    3. Select "Add sender to Address book".
    4. Click OK.
  • For 2003, 2007 and Express - To white list an entire domain:
    1. Open the email.
    2. In the Toolbar options at the top, click the Safe Lists drop-down. 
      Note: This is located in the "Junk Email" section
    3. Select "Add Sender's Domain (andatech.com.au and caltrace.com) to Safe Senders List.
    4. Click OK.
  • For 2010
    1. In Outlook, go to the Home tab.
    2. Click the Junk button.
    3. Choose "Junk E-Mail Options" from the drop-down list.
    4. Go to the Safe Senders tab.
    5. Type in either the email address or the domain name you wish to add.
    6. Click OK.
  • For 2013
  1. In Outlook, go to the Home tab.
  2. Click Junk > Junk Email Options.
  3. Select the Safe Senders Tab and click Add.
  4. In the Add address or domain box, enter the email support@andatech.com.au and noreply@caltrace.com
  5. Click OK and close the window.
  • Express
    1. In Outlook, go to the Tools menu.
    2. Select "Address Book".
    3. Click New and select New Contact from the drop-down menu.
    4. Type in support@andatech.com.au and noreply@caltrace.com and include any details you want.
    5. Click OK.

Outlook.com (Formerly Hotmail)

  1. Open your Outlook mailbox.
  2. Select Options from the top right (next to the question mark).
  3. Select More options > Safe and blocked senders (under Preventing junk email) > Safe senders.
  4. In the space provided, enter support@andatech.com.au and noreply@caltrace.com
  5. Select Add to list.
  6. Ensure the safe mailing lists box has the address you entered, and select OK.

Road Runner

Adding an email address to the safe sender list will add the email to your inbox and future emails will be delivered to the inbox.

  1. Open your Road Runner mailbox.
  2. Open your Junk Mail folder.
  3. Select the email that includes the e-mail address you would like to add as a safe sender.
  4. Click "Mark as Not Spam".

Spam Assassin

  1. Find the spam assassin folder on your hard drive, and open it.
  2. There would be a file named user_prefs. Open it with a text editor (such as Notepad).
  3. If there is no such file, create it, instructions are available at this website.
  4. Make a new line in the file. On that line, enter whitelist_from, followed by support@andatech.com.au and noreply@caltrace.com
  5. To whitelist the domain, enter @andatech.com.au and @caltrace.com
  6. Save and close the file.

Yahoo

In Yahoo Mail, your Contacts list is your whitelist. To add the From Address to your Yahoo Contacts:

  1. Open your Yahoo mailbox.
  2. Click the address book icon under the Yahoo! Mail logo. When you roll your mouse over it, it will say Contacts.
  3. Click "New Contact".
  4. Fill in the fields of your Contact with support@andatech.com.au and noreply@caltrace.com
  5. Click Save

Mail from Andatech should now be delivered to your Inbox!