Andatech Support

Items that are under warranty and deemed faulty by Andatech will be repaired or replaced. You must contact Andatech to raise an RA / Case number. No return will be accepted without an RA/Case number. You can contact Andatech by clicking on "New Support Ticket" above. 

Shipping costs for products under warranty that are returned to us within Australia will be covered by Andatech.

If you get a product that is damaged in the post or not looking and working right within 2 weeks of you receiving it, contact your retailer (if you did not purchase from Andatech directly) and let them know, they will know what to do.

If we find your items to be in working order, or not working but outside of warranty guidelines, we will get in touch with you to decide what to do next. There will be a fee of $45 for our technician's time inspecting the unit, plus freight cost to send the items back to you.

All our products come with the following warranty terms and conditions in the user manual.

Warranty Details

It is our aim to provide you with quality products that you can trust. Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or a refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

The Guarantee

The product is guaranteed to be free from defects in workmanship and parts for a period of #* years from the date of purchase. Defects that occur within this warranty period, under normal use and care, will be repaired, replaced or refunded at our discretion, solely at our option with no charge for parts and labour. The benefits conferred by this warranty are in addition to all rights and remedies in respect of the product that the consumer has under the Trade Practices Act and similar state laws.

Proof of Purchase

This warranty is valid for the original purchase and is not transferable. Please keep your purchase docket or receipt as proof of purchase and as proof of the date on which the purchase was made. The purchase docket (or a copy) or receipt must be presented with the warranty when making a claim under this warranty.

Service during the Warranty Period

To claim for warranty, contact us to get an RA# (Return Authorisation Number). Ensure that the RA# is clearly stated on the outside of the packaging and that the product is properly packaged so that no damage occurs to the product during transit. Shipping of the product back to us for warranty will be at your cost. A product return without the RA# or proof of purchase will not be accepted.

Extent of Warranty

This warranty is limited to defects in workmanship or parts. All defective products or parts will be repaired or replaced. This warranty does not cover manuals and packaging.

Normal Wear and Tear

This warranty does not cover normal wear and tear to the product or parts.

Exclusions

This warranty does not cover:

• Calibration costs.
• Any defect caused by an accident, misuse, abuse, improper operation, lack of reasonable care, unauthorised modification, loss of parts, tampering or attempted repair by a person not authorised by the distributor.
• Any product that has been damaged by a lightning strike either directly or indirectly or a main power surge or liquid ingress.
• The product if it is located outside of Australia. 
• Any damage caused by improper power input or improper cable connection.

Safety:

Andatech: 3 years (up to a lifetime under the Andatech Guarantee)

Wingmate: 3 years

Sobermate: 1 year

DriveSense: 1 year

Health & Wellness:

Ecorpro: 2 years

Marvel: 1 year

Ketoscan: 1 year