Support Help Center

Back to home

Support Help Center

Air Purifiers

Air Purifiers

General Air Purifier FAQs

Ozone vs Negative Ions

How often do I need to change the filters on my product?

Do air purifiers generate ozone?

Where can I buy the replacement filters?

Ionmax Breeze ION420

Where is the ioniser located?

What is the Clean Air Delivery Rate CADR of ION420

How much carbon is there in the ION420 filters?

Ionmax ION390 Air Purifier

The control panel (LCD) of ION390 has different patterns or figures on screen.

How often should I change the filters in the ION390?

How do you clean the air quality sensor in the ION390?

Where is the air quality sensor located?

API Sensor light is always red on ION390

HEPA light is still on after replacing filters

How much ions does the ION390 produces?

See more

Ionmax ION401 Ionic Air Purifier

ION401 UV light is not on

ION401 produces static noise

Cleaning light switched on (even after cleaning)

Break LED on ION401 is on

ION401 short LED is on

ION401 is making noise when UV light is on

ION401 has stopped producing negative ions

ION401 blades are sticky

See more

Ionmax ION330 Air Purifier

ION330 is noisy

Does the ION330 have an ionic filter?

Does the ION330 produce ozone?

What is the power input of ION330?

What is the coverage area of ION330?

Is UV lamp in ION330 replaceable?

See more

Ionmax ION450

Where is the reset button located?

Ionmax ION260

How much ozone is produced from the ION260?

How to clean the static dust plate?

Coway 1008CH and 1008DH

Filter maintenance

Are the DH / CH filters interchangeable?

Coway 1018F Classic

Coway 1018F air speed is low

Coway 1018F pollution indicator is flickering

Coway 1018F is emitting a smell

Coway 1018F pollution level indicator doesn't change or is continuously high or low

Coway 1018F air speed doesn't change

No air / breeze coming out of Coway 1018F

How often do the Coway 1018F filters need to be replaced?

See more

Coway 1516D Storm

Coway 1516D air speed is low

Coway 1516D pollution indicator is flickering

Coway 1516D is emitting a smell

Coway 1516D pollution level indicator doesn't change or is continuously high or low

Coway 1516D air cleaning level (Low / Mid / High) doesn't change

No air / breeze coming out of Coway 1516D

How often do the Coway 1516D filters need to be replaced?

See more