CalTrace
How to use CalTrace (previously My Andatech / Hub)
- Creating a new account on CalTrace
- How to reset your CalTrace password
- How to register a new product on CalTrace
- How to edit product's details on CalTrace
- How to change your CalTrace login email address
Orders and Deliveries
FAQs when purchasing from Andatech including payment methods, bank deposit details and delivery times.
- Payment Methods
- Delivery Costs
- Order Processing and Delivery Times
- Order Delivery Tracking
- Order Pick Up
General
- Lifetime Guarantee for Breathalysers
- I've received my new Andatech product - what next?
- What is the difference between an air purifier, a humidifier, and a dehumidifier? Which one do I need?
Breathalyser Calibration FAQs
- Why do I need to calibrate my breathalyser?
- How do I book my breathalyser for calibration?
- How much does calibration cost?
- What are calibration management plans?
- How often do I need to calibrate my unit?
Personal Breathalysers
- Readings are higher than normal or inaccurate
- How do I blow into a breathalyser?
- How do I check the number of tests done?
- Sterilising your mouthpiece
- Displays "OUT" when attempting passive test
Workplace Breathalysers
- How frequently does an industrial unit need to be calibrated?
- The Alcosense Prodigy screen has frozen or is unresponsive
Dehumidifiers
- Dehumidifier isn't drawing enough water/Area is still really humid even when unit is running
- How to choose a dehumidifer?
MedSense Thermometers
Troubleshooting and FAQs for the MedSense Infrared Thermometers
- Thermometer showing results that are too low
- Thermometer showing large temperature fluctuations or inconsistent readings